Shipping policy
Last Updated: September 29, 2026
Thank you for shopping with Crocs Store. We are committed to providing a reliable and convenient shopping experience. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
Shipping & Delivery
Estimated delivery time after your order has been processed is generally:
United States: 5–10 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, customs processing, holidays, or other circumstances outside our reasonable control.
Any available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation email containing the tracking details.
Please allow some time for the carrier's tracking system to update after your order has been dispatched.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at [email protected].
We will make reasonable efforts to update the address before shipment. However, once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.
Lost, Delayed, or Damaged Packages
Occasionally, shipments may be delayed due to carrier issues, severe weather, customs processing, or other circumstances beyond our control.
If your tracking information indicates that your package has been delivered but you have not received it, please first check the delivery location and contact the shipping carrier.
If your order arrives damaged or you believe your package has been lost in transit, please contact us with your order number and relevant details. We will review the situation and assist you in accordance with our applicable store policies.
International Orders
International delivery availability, shipping charges, and estimated delivery times may vary depending on the destination.
Where applicable, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Multiple Shipments
In some circumstances, items from the same order may be shipped separately. If this occurs, you may receive more than one package or tracking number.
Returns and Refunds
Returns, exchanges, and refunds are governed by our separate Return and Refund Policy. Please review that policy before making your purchase.
Contact Us
If you have any questions regarding your shipment or order, please contact us:
Crocs Store
406 Washington Ave
Ephrata, PA 17522
United States
Email: [email protected]
Phone: 717-737-8574
Website: www.crocsonlines.shop
Customer service inquiries will be handled as promptly as reasonably possible during normal business days.